How Equilinq Works Step by Step

No black boxes, no guesswork. This is exactly how we source, verify, and deliver your products.

Book a Demo

Submit request.

Submit a sourcing request with your product details, volumes, and requirements.

Initial supplier matches within 24 hours.

Fast responses.

Suppliers are pre-verified against international standards.

Pre-Verification.

Private labeling with your logo, colors, and brand assets.

Labeling.

Packaging.

Custom packaging designed to reflect your brand identity.

Optional customization.

Create a brand that feels truly yours with private labeling, custom packaging, and tailored product details. 35+ customization options

Review and confirm sourcing proposal.

Review a detailed sourcing proposal prepared by a dedicated agent, including verified suppliers, specifications, timelines, and pricing, and customs if trade order.

Work with experienced sourcing agents on the ground in China.

Expert network.

Every supplier is evaluated for quality, capacity, and reliability.

Assured quality.

Live updates on quality status and any issues.

Live updates.

Testing against international quality and safety standards.

Compliance.

Order processing.

Review, modify, or approve the proposal. Then we will purchase it on your behalf.

Quality check.

Every order item is inspected when it enters our warehouse. We verify materials, workmanship, quantities, to ensure your product meets the agreed specifications-before it ships.

Inspection.

Checks at key production stages.

Documentation.

Detailed photos for every inspection for full transparency.

Shipping options with delivery as fast as 3-5 business days.

Fast delivery.

Insurance.

Full insurance for all shipments to protect your investment.

Ship and track.

Worldwide delivery with real-time updates to your doorstep.

FAQ'S SECTION

Common FAQ's

Get answers to your questions and learn about our platform

What is the minimum order quantity (MOQ) and how does pricing work?

For most standard products, our MOQ starts at just 10 units per SKU, making Equilinq ideal for product testing, pilot runs, and small-batch launches. Some factories or highly customized products may require higher MOQs. In such cases, we clearly communicate the minimum requirement upfront before you commit to production. We operate on a zero-markup pricing model, you pay: - Factory wholesale price - Transparent Equilinq service fee covering sourcing, supplier coordination, quality control, and order management - Optional add-on services (e.g., customization, packaging adjustments, branding) are listed separately under “Customization” - Shipping fee estimate is provided once shipment weight, volume, and destination are confirmed There are no hidden markups or inflated product prices, unlike traditional sourcing agents. You always know exactly where your costs come from.

How long does shipping take and what are the shipping cost?

Shipping times and costs depend on the shipping method, parcel count, weight, dimensions, and destination country. We offer multiple service levels to match your speed and budget requirements: - Standard shipping: ~15–25 days - Express shipping: ~7–14 days - Premium shipping: ~5–10 days Shipping costs are calculated based on: - Total shipment weight and volume - Number of parcels - Destination country and delivery type (B2B or B2C) We work with established international logistics partners to provide competitive, transparent shipping rates. All shipments include real-time tracking, and our team handles export documentation and customs coordination to ensure smooth, predictable delivery. Shipping costs are always quoted before confirmation, so there are no surprises after production.

What quality control measures do you have in place?

Every order goes through a structured quality control process before shipment. We inspect products for defects, verify specifications against approved samples, and ensure proper packaging and labeling. Visual documentation is provided prior to dispatch, and our on-the-ground QC team regularly rejects products that do not meet agreed standards, preventing defective or non-compliant goods from reaching customers.

Can you help with custom branding and packaging?

When placing an order, you can choose from a range of customization options, including product branding, labeling, and packaging services. Our team reviews your selections to confirm feasibility, pricing, and timelines before production begins.

How do returns and refunds work if there are issues?

If an issue is identified that results from a verified quality control or production error, we work with the factory to arrange an appropriate resolution. This may include a replacement, partial refund, or credit, depending on the circumstances. For customer-initiated returns, we assist in coordinating the return process and liaising with suppliers where possible. All cases are reviewed individually to ensure a fair and practical outcome.

How do you handle high-value or complex products

For high-value, technically complex, or regulated products, Equilinq operates using a more hands-on, project-based sourcing model. These products typically require: - Closer coordination with factory and engineering teams - More detailed specification reviews and sampling rounds - Enhanced quality control and documentation - In some cases, long-term production agreements or exclusivity arrangements Due to this increased complexity, pricing for these projects is variable and depends on factors such as product specifications, compliance requirements, production scale, and the level of ongoing coordination involved. Our team acts as a dedicated coordination layer between you and the factory, aligning on technical requirements, production feasibility, timelines, pricing, and regulatory or quality expectations before mass production begins.

How are VAT and customs duties handled?

Equilinq acts as a sourcing and procurement service provider and does not act as the Importer of Record. This means that VAT, customs duties, and any applicable import taxes are the responsibility of the customer, in accordance with the import rules of the destination country. Any VAT reclaim or reporting is handled directly by the customer with their local tax authority. Equilinq supports the process by: - Preparing and coordinating export and customs documentation - Working with logistics partners to ensure smooth customs clearance - Providing cost estimates where possible, so you can plan ahead This structure keeps pricing transparent, avoids hidden tax markups, and ensures customers remain compliant with local VAT and customs regulations.

What is the minimum order quantity (MOQ) and how does pricing work?

How long does shipping take and what are the shipping cost?

What quality control measures do you have in place?

Can you help with custom branding and packaging?

How do returns and refunds work if there are issues?

How do you handle high-value or complex products

How are VAT and customs duties handled?